At Joss + J, we understand that every order carries more than just products—it carries your love, anticipation, and those magical early moments with your little one. That’s why we’ve designed our delivery services to be as reliable and gentle as the items we carefully wrap for your family.

Our Shipping Promise

Whether you’re preparing for a newborn’s arrival or surprising a toddler with playful new outfits, we ensure your thoughtfully selected items arrive with care:

  • All orders processed within 1-2 business days
  • Worldwide delivery (excluding some Asian and remote regions)
  • Eco-conscious packaging that’s as beautiful as it is protective

Standard Shipping: Swift & Secure

For parents who can’t wait to see those tiny bonnets or organic cotton bodysuits:

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after dispatch
  • Cost: $12.95 USD

Perfect for: Last-minute baby shower gifts or when you need those essential items just a little sooner.

Free Shipping: Gentle & Economical

When you’re stocking up on nursery essentials or treating your little one to multiple playful pieces:

  • Carrier: EMS
  • Delivery Time: 15-25 days after dispatch
  • Cost: Free on orders over $50 USD

Ideal for: Seasonal wardrobe updates or when planning ahead for special occasions.

Our Global Family

From our Dallas home to yours—whether you’re in Paris, Sydney, or Toronto—we’re committed to bridging the distance with:

  • Real-time tracking for every order
  • Duty and tax estimates at checkout
  • Carefully completed customs documentation

Happiness Guarantee

If any item doesn’t spark joy (as we know childhood should), we offer:

  • 15-day return window from delivery date
  • Easy return process—just email our care team at [email protected]
  • Refund to your original payment method

Every Joss + J package carries our promise—to deliver not just beautiful baby essentials, but peace of mind wrapped in that special excitement only parenting’s precious moments can bring.

With warmth,
The Joss + J Family