Our Shipping Promise

At Joss + J, we handle every package with the same care we give to stitching our organic cotton bloomers and wrapping our hand-poured soy wax candles. Here’s what you can expect:

Processing Time

All orders are carefully prepared within 1-2 business days from our Dallas studio.

Shipping Methods

  • Standard Shipping: $12.95 via DHL or FedEx (arrives within 10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (arrives within 15-25 business days after dispatch)

International orders (excluding some Asian regions) may experience longer transit times similar to our EMS deliveries. Tracking information will be provided for all shipments.

For time-sensitive gifts like our Birthday Shirts or Birthday surprise boxes, we recommend selecting Standard Shipping and placing orders at least 3 weeks before needed.

Our Gentle Returns Policy

We want you to love every hand-selected item as much as we do. If something isn’t quite right, we’ll handle your return with the same tenderness we give to packing our lavender-scented bath salts.

Return Guidelines

  • Returns accepted within 15 days of delivery
  • Items must be in original, unused condition with all tags attached
  • Delicate items like our soy wax candles or bath goods require original packaging

Non-Returnable Items

For the safety of our littlest customers, we cannot accept returns on:

  • Animal Pacifiers (hygiene reasons)
  • Intimate Bath Goods (personal care items)

All other items from our Apothecary to Bicycles collections are eligible.

How to Return an Item

Our process is as simple as dressing babe in one of our organic cotton bodysuits:

  1. Contact Us: Email [email protected] with your order number within 15 days (template below)
  2. Wait for Instructions: We’ll respond within 2 business days with return authorization
  3. Package Carefully: Wrap items as gently as we ship our hand-knit bonnets
  4. Ship Back: Send to our Dallas studio using a trackable method

Return Request Template

Subject: Return Request for Order #12345

Dear Joss + J Care Team,

I’d like to request a return/exchange for my recent order (#12345).

Item Name: [e.g. Organic Cotton Bloomers – Cloud White]

Reason: [Size exchange needed/Product not as expected/etc.]

Please advise next steps at your earliest convenience.

Warmly,
[Your Full Name]
[Your Order Number]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days of receipt
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation as gentle as our lavender bath salts arrival notice

Please note:

  • Original shipping costs are non-refundable
  • International returns may be subject to customs fees (mark package as “Returned Goods”)
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchanges

Need a different size of our heirloom-quality baby blankets or a color variation of our hand-knit beanies?

  • Follow the standard return process above
  • Clearly indicate your desired exchange item in your email
  • We’ll ship your new item once we process the return (additional shipping charges may apply)

Damaged or Incorrect Items

If your package arrived with damaged goods (like our delicate bath products) or incorrect items, contact us immediately at [email protected]. We’ll arrange a prepaid return label and rush your replacement with the same care we give to packing birthday surprise boxes.

Need Help?

Our care team is as attentive as we are with product inquiries:

Joss + J Online Shop
3020 Charla Lane, Dallas, US 75247
Email: [email protected]

Thank you for trusting us with your family’s needs. We’re honored to be part of your parenting journey.

With warmth,
The Joss + J Family