Welcome to Joss + J Online Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our handcrafted products. By accessing this website and placing an order, you agree to these terms with the same warmth we put into every stitch of our organic cotton creations.
1. Our Shop Philosophy
At Joss + J, we carefully craft each product with the same tenderness you show your little ones. From our heirloom-quality baby blankets to our hand-poured soy wax candles, every item reflects our commitment to natural materials and artisanal care.
2. User Responsibilities
When using our website, you agree to:
- Provide accurate and complete information when creating an account or placing an order
- Use the website only for lawful purposes
- Not reproduce, duplicate, or resell our products without authorization
- Respect all intellectual property rights associated with our brand and products
- Be responsible for maintaining the confidentiality of your account credentials
3. Product Information
3.1 Product Descriptions
We take great care in describing our hand-selected items, from organic cotton bloomers to lavender-scented bath salts. However, slight variations in color or texture may occur due to the natural materials and handmade nature of our products.
3.2 Product Availability
All items are subject to availability. While we strive to keep our collections (from Apothecary to Bicycles) well-stocked, some handcrafted items may have limited quantities.
3.3 Age Restrictions
Certain products like Animal Pacifiers are intended for specific age groups. It is your responsibility to ensure age-appropriate use of all items.
4. Ordering Process
4.1 Placing an Order
Selecting our hand-knit beanies or birthday shirts is as simple as:
- Add items to your cart
- Proceed to checkout
- Enter shipping and payment details
- Review and confirm your order
4.2 Order Confirmation
You’ll receive an order confirmation email as gentle as our lavender bath salts arrival notice. Please review it carefully and contact us immediately at [email protected] if there are any discrepancies.
4.3 Order Changes
To modify or cancel an order, please contact us within 2 hours of placement. We handle requests with the same care we give to packing our delicate bath goods.
5. Payment Terms
5.1 Accepted Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
5.2 Pricing
All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices, though this won’t affect confirmed orders.
5.3 Payment Security
Your payment information is processed securely with the same protection we give to our most delicate hand-knit bonnets.
6. Shipping Policy
6.1 Processing Time
All orders are carefully prepared within 1-2 business days from our Dallas studio with the same attention we give to stitching our organic cotton bodysuits.
6.2 Shipping Methods
- Standard Shipping: $12.95 via DHL or FedEx (arrives within 10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (arrives within 15-25 business days after dispatch)
6.3 Delivery Areas
We ship to most regions except parts of Asia and remote locations. International orders may experience longer transit times similar to our EMS deliveries.
6.4 Time-Sensitive Orders
For birthday shirts or surprise boxes, we recommend selecting Standard Shipping and ordering at least 3 weeks before needed.
7. Returns & Exchanges
7.1 Return Policy
We want you to love every item as much as we do. Our gentle returns policy includes:
- Returns accepted within 15 days of delivery
- Items must be in original, unused condition with all tags attached
- Delicate items require original packaging
7.2 Non-Returnable Items
For safety reasons, we cannot accept returns on:
- Animal Pacifiers (hygiene reasons)
- Intimate Bath Goods (personal care items)
7.3 Return Process
Returning an item is as simple as dressing babe in one of our organic cotton bloomers:
- Email [email protected] within 15 days
- Wait for return authorization (within 2 business days)
- Package items carefully
- Ship to our Dallas studio using a trackable method
7.4 Refunds
Refunds process within 5 business days of receipt and return to your original payment method. Original shipping costs are non-refundable.
7.5 Exchanges
Need a different size or color? Follow the return process and clearly indicate your desired exchange item.
7.6 Damaged or Incorrect Items
Contact us immediately if your package arrived with damaged goods or incorrect items. We’ll arrange a replacement with the same care we give to packing birthday surprises.
8. Intellectual Property
All content on this website, from product designs to photography, is the property of Joss + J and protected with the same devotion we give to our handcrafted collections. Unauthorized use is prohibited.
9. Limitation of Liability
Joss + J shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access, except where prohibited by law. Our liability is limited to the purchase price of the product in question.
10. Privacy Policy
We handle your personal information with the same discretion we use when selecting materials for our heirloom-quality baby blankets. Please see our separate Privacy Policy for details.
11. Governing Law
These terms shall be governed by the laws of Texas, USA, with the same steadfastness we apply to our hand-sewn seams.
12. Changes to Terms
We may update these terms occasionally, just as we thoughtfully refresh our collections. Continued use of the site constitutes acceptance of any changes.
13. Contact Us
Our care team is as attentive as we are with product inquiries:
Joss + J Online Shop
3020 Charla Lane, Dallas, US 75247
Email: [email protected]
Thank you for trusting us with your family’s needs. We’re honored to be part of your parenting journey.
With warmth,
The Joss + J Family